Not content with being the only Data Security Specialist worldwide offering Symantec’s PGP Encryption as a Managed Service, Gradian have now launched a Self Service Portal for Whole Disk Recovery Tokens (WDRT).
Gradian, a Symantec Gold Partner, recently launched their portal allowing authorised users the ability to request WDRT online on behalf of their employees. This adds significant value to their unique cloud-based delivery of Whole Disk Encryption.
Instead of phoning the Gradian Support Helpdesk users can now access the portal on a 24x7x365 basis and, subject to rigorous authentication processes, will then receive the WDRT via email within a matter of minutes. Matt Elvin, Gradian’s Lead Deployment Consultant outlines the benefits:
“Our portal satisfies the growing demands of enterprises operating on a global scale. Customers with operations spanning multiple time zones will particularly benefit from an online interface for WDRT.
The benefits are considerable:
- we reduce potential helpdesk bottle necks compared to the traditional manual process
- it’s easy to use
- users are able to unlock their drives quickly restoring productivity within minutes which can only have a positive effect on the customer’s bottom line
- frustration on delay is reduced across the board client-side thereby improving customer satisfaction.”
“Ultimately, increased efficiencies within the customer experience will lead to an increase in customer retention; it’s win:win all the way down the line.”
The launch of the new portal delivers within every area of Gradian’s objectives: to help organisations protect their critical infrastructure, information and interactions. Importantly, it has the added benefit of increasing the productivity levels of their customers’ workforce.
To discuss this or find out more information on Gradian’s Whole Disk Encryption services, contact Gradian on 01420 540700.